MSO International

MSO International currently provides third party administration and cost containment services to a large number of international health insurers and large corporates, and its medical assistance division is able to effectively manage medical assistance cases almost anywhere on the continent. The dedicated international division is equipped with highly trained clinical staff to manage claims, cases and admissions for international clients.

Key Services Include:

  • Direct Settlement Provider Network
  • Pre-authorisation Service
  • Medical Assistance / Evacuation Management
  • Network Case Management
  • Pharmacy Benefit Management
  • Claims Adjudication & Payment
  • Health Screening & Chronic Disease Management

With offices in 5 key cities around Africa, and over 6,000 contracted providers covering almost every country on the African continent, the company’s strategy of providing a comprehensive claims risk management solution provides healthcare funders with significant and unique advantages that improve their competitive position and deliver savings. Our 24/7 call centre is staffed by trained clinical staff and can handle cases in English, French, Arabic and Portuguese, as well as several local African languages.

Agreements with all hospital groups in South Africa, allow direct access to these facilities for all client members. These agreements include preferential discounted rates and agreed claims submission procedures. Further to this, MSO International has direct access agreements with over 6,000 healthcare providers (hospitals, clinics, pharmacies, laboratories and individual doctors), in 42 countries across the rest of Africa with a dedicated network management team which travels to each country on a regular basis to maintain these relationships and its accreditation system assesses the capabilities and quality of these providers, to ensure optimal service delivery to members.

MSO International is the Core Partner for South Africa for the International Assistance Group (IAG). This status is testament to the quality of our assistance services and gives MSO the ability to manage client assistance cases on a global scale

Expansion into Africa since 2009

All counties shaded in blue covered by MSO’s Network